"Joe’s presentation was structured well, and the information was presented in bite-sized, easy-to-understand pieces. Joe is an engaging speaker and a good teacher, and he interfaced with our group easily, despite the session being over zoom. The most helpful piece of the training was a systematic, procedural presentation of how to de-escalate potentially dangerous individuals. It was nice to have Joe’s expertise and experience to fully understand what someone in crisis can and can’t do, what they’re thinking about, and how to help bring things to a safe ending. Knowing which threats to focus on in a camp setting is hard. Joe helped clarify the most important pieces when dealing with potentially dangerous people, and spoke to the specific instance of an angry or unstable person on site, whether for the first time or someone already part of the community."