Ensure Safety Throughout Your Entire Facility

Crisis in the Workplace / De-Escalation

Crises are often unexpected events that an internal employee or intruder can bring on. Unfortunately, it is often our co-workers who are the ones in crisis and threatening violence to other staff members. The early recognition that a potential crisis is imminent can lead to effective action and prevent or at least reduce its impact. Every day, people are called upon to intervene with a person in crisis which may become dangerous if not de-escalated properly.

This course will teach you how to:

  • Define a crisis, de-escalate, and understand a person in crisis
  • Control your emotions during a crisis
  • Influence and communicate with a person in crisis
  • Diffuse and resolve a crisis situation effectively
  • Learn how to use the behavioral stairway to influence change in a person in crisis effectively

"Given the times we live in, we wanted to provide our employees with the knowledge and training they need to recognize danger and react in the best way possible. He presents in an easy to understand manner, giving employees valuable information, stressing ‘awareness and preparedness’ rather than fear.”

EEOC | Sexual Harassment, Workplace Violence

Goal: To ensure every employee understands the proper way to behave and interact with other employees in a modern professional workplace.

Objective: The student will understand how the words, gestures, and comments they use in the workplace can cause others to feel uncomfortable, demeaned, or afraid and how to interact appropriately.

Success Criteria: The students will have a clear understanding of proper behavior in the workplace

Team Oriented Attitudes

Goal: The student will understand the need to be a productive, cooperative team member who works for the good of the team in a way that promotes the mission of the team in the workplace.
Objective: The student will learn how to address personality differences, and work styles and overcome problems when working with other people on a team to accomplish their goals.
Success Criteria: The student will be able to articulate problem-solving strategies for dealing with other people on a team, as well as understand the value of working as a unit to accomplish goals.

Making the Professional Presentation

Goal: The student will understand what elements are needed to make a professional, memorable, and effective presentation.
Objective: Students will be able to create a presentation of value and present it in a way that the audience finds enjoyable and memorable.
Success Criteria: The student will be able to make and demonstrate a short presentation using the elements taught in the class.